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AppCraft FAQs

 


    Order Information

    • What is my order status?

    • You can find your order by email address. After you find you order you may view its status, view details of your order, and contact the product vendor. Please click on one of following links to find your order right online.
      My order status powered by RegNow
      My order status powered by eSellerate

    • When will my credit card be charged?

    • Your credit card will be charged the same day your purchase has been placed.

    • How will the charge appear on my credit card?

    • The charge will appear on your credit card as the name of the product you have purchased.

    • Do I have to pay sales tax?

    • Our ecommerce partner RegNow & eSellerate, which providing secure purchase possibility, applicable sales tax for orders in Minnesota, Nebraska and Washington. Sales tax is automatically computed on both product(s) and shipping costs. Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%. We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

    • What address should I enter in the billing

    • For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

    • What address should I enter in the billing information screen?

    • If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.

    • Should I put spaces or dashes in the credit card number?

    • No. Your card number should be entered in as a continuous string of numbers.

    • Why are you not accepting my credit card?

    • There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact a Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

    • What will this product cost me in my local currency?

    • Transactions are processed in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):
      http://www.xe.com
      http://www.x-rates.com/calculator.html

    • What do I do if I closed my browser before printing the invoice?

    • You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this email for your records!

    • Will I receive a disk/CD after my order?

    • Please review the software company's website for these details in addition to the web based ordering pages. AppCraft delivers 98% of the products sold in electronic form only. If there is a shipping option available it will be denoted on the ordering pages. If there is no mention of the opportunity to receive a disk/CD, you may expect to receive the product electronically.

    • How do I contact Customer Service?

    • When you contact customer service, first determine whether you need support for ordering or downloading software, installing and using it. If you need assistance downloading, installing or using the software, please contact the software company directly. If you require order assistance, please contact us about your order by using our online contact form. You may visit the contact form by click the following link:
      AppCraft Customer Care

    • Who am I buying the software from?

    • You are purchasing the software from our affiliate partners RegNow or/ and eSellerate or/and Meddiaplazza, and AppCraft are specialize to help customers in providing quick and easy electronic transactions. For all the products listed on this site, we act as a business partner for the software vendors that make the respective products.

    Post-Sales Support

    • I lost my registration information. What do I do?

    • Most registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.

    • Can I re-download and/or re-install software after my purchase?

    • Yes. Please go to one of following links and enter email adress and order number.
      Order lookup powered by RegNow
      Order lookup powered by eSellerate


    Shipping Information

    • I live outside the US. Will I have to pay customs fees?

    • If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

    • Can I change my shipping address?

    • Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse.

    • Can I change my shipment method

    • Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

    Technical Support

    • How do I download?

    • You can download from our site by clicking on the TRY button, or begin HTTP download' button on your order information page You can also use the link in your confirmation email.

    • Where do I download the file?

    • You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.

    • What will happen when I download?

    • Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

    • What happens after I download?

    • After the download has completed, you will need to go to the location that you saved the file and double click on the new icon to start the installation. Contact us if you require any assistance.

    • I require some help installing and/or getting the program to function correctly, can you help me?

    • For installing help and/or getting the program to function correctly we are forward your question directly to the developer company that owns the product.
      Please feel free to Contact Us

    • Why do I need to accept cookies?

    • Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.
      Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

    • Are cookies a security risk?

    • No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. This is not the case. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize your browser.

    • How do I set up my browser to accept cookies?

    • If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies. If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable. If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.



 

 

 

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