FREQUENTLY ASKED QUESTIONS

Q: Running MacScan in OS X 10.6 (Snow Leopard)

If you are running MacScan 2.5.3 or lower and upgraded to Snow Leopard, you need to download the latest version of MacScan (MacScan 2.7) directly from the MacScan website.

Q: Running MacScan in OS X 10.5 (Leopard)

If you are running MacScan 2.4.1 and upgraded to Leopard, you need to download the latest version of MacScan (MacScan 2.7) directly from the MacScan website.

Q: I lost my Serial Key, How can I get a copy of my registration number?

To retrieve your serial key simply go to the following website and follow the easy instructions.
http://store6.esellerate.net/store/support/Default.aspx

Q: Is MacScan constantly scanning in the background?

Currently, MacScan only scans for spyware when it is manually launched and a scan is started. A future version of MacScan may include optional background scanning for those who want it.

Q: Does MacScan protect my computer against viruses?

No. MacScan scans for spyware, including keystroke logging programs, trojan horses, dialer programs, and remote control applications.

Q: I think I have spyware on my computer, but MacScan doesn't find anything.

If you think you have spyware on your computer that isn't detected by MacScan, contact us at macsec@securemac.com so we can pursue further investigation into the issue.

Q: Uninstalling MacScan

To uninstall and remove MacScan from your system simply drag the "MacScan 2" folder, located in the Applications folder by default, to the Trash.

Q: Will MacScan run on an Intel-based Macintosh computer?

Yes, MacScan runs on both Intel-based and PPC Macintosh computers.